How to Track Staff Work Without Micromanaging Them
Tracking work is useful. Watching every staff member every minute is exhausting for everyone.
Tracking work is useful. Watching every staff member every minute is exhausting for everyone.
Track outcomes
Instead of asking what someone is doing every hour, agree on what should be completed.
Examples
- Calls completed
- Jobs closed
- Orders processed
- Tasks finished
Use a visible task list
A shared task board can reduce constant checking.
Show
- Owner
- Deadline
- Status
- Next action
Have short check ins
A ten minute daily or twice weekly check can replace hundreds of messages.
Ask
- What is done
- What is stuck
- What needs help
My view
Micromanagement usually grows when managers do not trust the information. Improve visibility first, then give good staff room to work.
Need a second opinion?
If this is something you are dealing with in your business, you can always message me. If I have an idea that may help, I’ll tell you what I think.
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Written by
Lucian Yong
Business owner and freelance web designer in Puchong. I write simple, practical things for Malaysian business owners.
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