Customers Keep Paying Late? Here’s What You Can Do
Late paying customers can damage a healthy business. You may have profit on paper but still struggle to pay suppliers and staff.
Late paying customers can damage a healthy business. You may have profit on paper but still struggle to pay suppliers and staff.
Set payment terms before the work starts
Do not discuss payment only after delivering.
State
- Deposit
- Balance due date
- Credit period if any
- Late payment process
Invoice quickly
If you invoice one week late, you have already given free extra credit.
Good habit
- Send invoice promptly
- Confirm recipient
- Include payment details
Follow up before it becomes awkward
A polite reminder before the due date is easier than chasing a 90 day debt.
Schedule
- Before due date
- On due date
- After due date
My view
Customers may pay late for many reasons. A clear process helps you stay professional and protects your cash flow.
Need a second opinion?
If this is something you are dealing with in your business, you can always message me. If I have an idea that may help, I’ll tell you what I think.
Message LucianWhat I can help with
- Business Website Design
- Website Redesign / Revamp
- Custom Software & Web Applications
- Google Ads Management
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- Domain & Web Hosting
No hard sell. If you need help, just ask.
Written by
Lucian Yong
Business owner and freelance web designer in Puchong. I write simple, practical things for Malaysian business owners.
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